Name: Susan Rowand, Head of Business Banking Scotland
Address: 2 Queens Road,
Aberdeen, AB15 4ZT
Tel: 03455 847 117
Top Tips for Success
- Nothing ventured, nothing gained is my motto.
- Perseverance most definitely pays off.
Q: How did you get into banking as a career?
I joined HSBC straight from university on the Executive Management Graduate Programme, I spent an initial 3 months training in London with other graduates from around the world which really helped bring to life HSBC’s international reach and also provided an amazing insight into different cultures. Since then, I have worked predominantly in Commercial Banking in Carlisle, Glasgow, Edinburgh and Aberdeen.
Q: What does your role involve?
I lead a great team of Relationship Managers who build and develop relationships with new and existing businesses across Scotland that turnover between £500k and £7m. My focus is to ensure we really understand our clients’ businesses to help deliver tailored solutions to support growth. My role also involves building a strong network with other key business professionals to stay connected with what’s happening in our markets. Finally, a large part of my role revolves around developing people, helping them to become the best they can be.
Q: What should new companies consider when choosing a business bank?
Most importantly, it’s about finding the best Relationship Manager – who fully understands and becomes an advocate for the customer’s business. Equally important – is ensuring the bank can continue to meet a company’s needs as it grows, for example, with international expansion it is ensuring your bank can truly support this if you wish to open an overseas office.
Q: What makes HSBC a good choice for a business?
Throughout our history, we have been where the growth is, connecting clients to opportunities, we enable businesses to thrive and help people realise their ambitions – this is our role and purpose. We genuinely put our customers at the forefront of everything we do and we take the time to understand the key opportunities and challenges for each business to ensure we provide the right support at the right time and deliver what’s promised.
Q: What do you enjoy most about your job?
No two days are ever the same – I love the variety of every day’s new challenges and I still really enjoy visiting customers – seeing businesses brought to life and growing, and engaging with the inspiring entrepreneurs who lead them.
Q: Who inspires you and why?
Queen Elizabeth I – probably the world’s first truly independent woman who was the first Queen to rule alone and refused to marry to conform to expectations. Nelson Mandela – a hugely inspirational and selfless man, need I say more…