Macdonald Hotels: Debbie Mair

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BWS talk to Debbie Mair, Director of Sales for Macdonald Norwood Hall, Macdonald Pittodrie House & Macdonald Drumossie Hotel.

How long have you been working in the hotel industry and was it something you always wanted to do?
I have been working in the Hotel Industry for 24 years now. I always had that “buzz” for the Hotel environment from a very young age, working as a Kitchen Porter while at Secondary School and then moving in to the Food & Beverage Department while studying at college!

What is your day-to-day role?
My day-to-day role is to be the sales leader within the 3 properties that I am accountable for with responsibility for developing & implementing the local & regional commercial activities while building lasting partnerships. I am responsible for ensuring that the commercial direction locally & regionally achieves business objectives & revenue targets. I am accountable for sales goals & strategies & ensuring alignment with the overall sales & marketing strategies. I develop strategic account plans for key accounts & market demand generators, focus on proactive selling and work closely with the reactive sales teams, provide customer & market intelligence to lead changes in sales strategies to exceed customer expectations & ensure revenue targets are achieved.

In the hospitality industry there are not many females working in management, how do you find this, and why is this do you think?
I believe that times have moved on since I first started working in the Hospitality Industry, however there is a higher ratio of male to female in certain managerial positions, mainly due to the fact that the Industry operates some challenging working hours and this may prove to be more challenging for females juggling the work/family life, however in sales I would suggest that the female ratio is higher than the male ratio.

Is there a preferred season to work in hospitality in Scotland? 
I have obviously had several roles within my 24 years Hospitality experience and if I was to look back when I was in a more Operational role then personally the Summer Season would be my favorite season, due to the wedding Markets, Summer Balls and general celebrations. However in the Sales environment then personally I prefer the end of summer and into winter due to contract negotiations and the hunger to drive new business!

To find out more about what the Macdonald Norwood Hotel has to offer, visit their website

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